How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store
Everard, A. & Galletta, D. F. (2006). How presentation flaws affect perceived site quality, trust, and intention to purchase from an online store. Journal of Management Information Systems , 22(3), 55-95.
For this link I copied the address labeled Stable URL: from the header information above the article in JSTOR. This stable URL does not include proxy info, so I also had to add the proxy prefix to the URL: