About Library Ebooks
The books below, which have been assigned in QUAL classes, are listed in alphabetical order by title.
Please read the tips, as many of these ebooks have use restrictions.
If the edition listed here does not match the edition assigned by your professor, you might want to ask the the professor before using the ebook version.
Print Texts at the Library
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EMU Library Course ReservesThe library has hard copy books for some courses available at the Library Services Desk. Most of these will be for 2 hour in-library use. Use your EMU ID card to check these out. It's free!
QUAL Ebooks
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Advanced Product Quality Planning: The Road to Success
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Publication Date: 2018/2019Scroll down the page to see the chapter table of contents, where you can download PDF copies of chapters. Note: If the ebook stops working, you may need to clear cookies from your browser settings. More tips for Taylor & Francis ebooks. -
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality
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Publication Date: 2009/2010Scroll down the page to see the chapter table of contents, where you can download PDF copies of chapters. -
Engineering Research: Design, Methods, and Publication
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Publication Date: 2021Wiley ebooks are easy to use. Scroll down the page to find PDFs for the chapters. More tips for Wiley ebooks. -
Freedom from Command and Control
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Publication Date: 2005Scroll down the page to see the chapter table of contents, where you can download PDF copies of chapters. Note: If the ebook stops working, you may need to clear cookies from your browser settings. More tips for Taylor & Francis ebooks. -
Implementing Six Sigma: Smarter Solutions Using Statistical Methods, 2nd ed.
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Publication Date: 2003This is a 3-user ebook. If you are the 4th reader, you will get a "busy signal" and have to try again later. If you plan to rely solely on the ebook, it's wise to read ahead. You can only print a limited number of pages. Be wary of using the download PDF option to read chapters, as this will quickly deplete your printing quota. Instead use Read Online, then print only specific key pages. More tips for ProQuest ebooks. -
ISO 9001 : 2015 - A Complete Guide to Quality Management Systems
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Publication Date: 2017Scroll down the page to see the chapter table of contents, where you can download PDF copies of chapters. Note: If the ebook stops working, you may need to clear cookies from your browser settings. More tips for Taylor & Francis ebooks.
Funded by EMU Student Government -
Principles of Quality Costs: Financial Measures for Strategic Implementation of Quality Management, 4th ed.
This is an unlimited ebook, so you won't ever get a "busy signal." You can only print a limited number of pages. Be wary of using the download PDF option to read chapters, as this will quickly deplete your printing quota. Instead use Read Online, then print only specific key pages. You can download this book to your computer for a week at a time. After the 7 days, you can download it again as many times as you want. More tips for ProQuest ebooks. -
Process Improvement Using Six Sigma: A DMAIC Guide
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Publication Date: 2009This is an unlimited ebook, so you won't ever get a "busy signal." Use the chapter links to read this online. You can only print a limited number of pages. Be wary of using the PDF download option to read chapters, as this will quickly deplete your printing quota. Instead read online and print only specific key pages. If you have trouble accessing content in the book, clearing cookies from your browser may solve the problem.. More tips for EBSCO ebooks.
Funded as part of a Faculty Development Center workshop -
Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development
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Publication Date: 2022Wiley ebooks are easy to use. Scroll down the page to find PDFs for the chapters. More tips for Wiley ebooks. -
Researching Customer Satisfaction and Loyalty
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Publication Date: 2005This is a one-person-at-a-time ebook. If you are the 2nd reader, the screen may indicate that 0 copies are available and you can try again later. If you plan to rely solely on the ebook, it's wise to read ahead. Use the chapter links to read this online. You can only print a limited number of pages. Be wary of using the PDF download option to read chapters, as this will quickly deplete your printing quota. Instead read online and print only specific key pages. If you have trouble accessing content in the book, clearing cookies from your browser may solve the problem. More tips for EBSCO ebooks. -
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
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Publication Date: 2016This is a 3-user ebook. If you are the 4th reader, you will get a "busy signal" and have to try again later. If you plan to rely solely on the ebook, it's wise to read ahead. You can only print a limited number of pages. Be wary of using the download PDF option to read chapters, as this will quickly deplete your printing quota. Instead use Read Online, then print only specific key pages. More tips for ProQuest ebooks.
Funded by EMU Student Government
